We at Sarita Handa, aim to bring your selection of crafted furniture with much care and deliver you an experience along with comfort at your abode. The shipment of furniture is taken care by our trusted logistic partners & the endeavour is to make it hassle free for you. To serve you better, we would encourage your participation in the shipment process along with our team, through our shipment policies. You can reach our customer care team for any queries.
All shipment is inclusive of delivery charges in MRP. No extra charges to be paid.
WHAT TO CHECK BEFORE PLACING MY ORDER?
It is suggested that before placing the order, kindly assure the below details.
To help you better, below is our guidelines to make sure the ordered furniture have substantial access to enter the doorways, staircase and delivery lift, etc.
- STEP 1 – Check Delivery Availability of your location through your pin code on our website.
- STEP 2 - Measure the above mentioned Entry points, in “Length x Width x Height”
- STEP 3 – Overall dimension is mentioned along with all furniture, please make note of it before ordering to make it enter through your doorways, staircase, service lift, etc.
- STEP 4 - It is suggested that measurement of all Entry points should be 2 inch (minimum) more than the furniture’s overall dimension mentioned on our website.
*Any issue regarding the fitting of furniture through doorways, entry gate, lobby, service lift, etc. will be considered as your responsibility.
HOW CAN I ENSURE FOR MY DELIVERIES?
As and when the furniture is ready for delivery, you will receive the message from our team. You can expect the delivery of furniture in next 20 days from the date of order placed. It is suggested to make below arrangements–
- STEP 1 – Kindly ensure availability of an authorized person during the day of delivery at shipping address to receive the order.
- STEP 2 – It is suggested to provide our team with any other relevant information required during the delivery process from your end. You can share this information through our Customer Care team.
- STEP 3 – To make the Delivery process smoother, our delivery executive may reach you to coordinate through provided contact number
- STEP 4 – Our Delivery executive will deliver the Furniture at your doorstep in case of ground floor. In case of high rise abode, furniture will be delivered at the Society gate OR Main Gate. Kindly make arrangements for further transition.
- STEP 5 – Once the delivery is complete, kindly acknowledge the delivery receipt.
*Saturdays, Sundays and public holidays are not set as business days for standard deliveries
* Please note, that we reserve the right to cancel the order in case of any issue with shipping address. Example for some interior areas (Request to check for PIN CODE availability), for addresses in communal sensitive areas etc *Please note that we reserve the right to cancel the order in case of any unavoidable circumstances (You will be get the intimation from our customer care team with a specified reason).
HOW IS MY FURNITURE SAFETY ENSURED?
We intent to serve you with an utmost streamlined process to ensure safety of your ordered furniture.
Our packaging goes through the process of Quality Check and thus we ensure the use of safe packaging material. Our Packaging material fulfils the required quality norms and standards, to avoid any sudden challenges in transit.
“WE AIM TO DELIVER YOUR FURNITURE WITH CARE”
HOW CAN I EXCHANGE OR MAKE RETURNS?
“We stand for NO CANCELLATION / NO EXCHANGE / NO RETURN policy”
We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.
Once the furniture reaches your premises, we suggest opening the package and inspecting the furniture for any kind of issue. We also suggest, that in case of any damages noticed, please write the same on Goods Receipt Note OR Challan. This will help us to resolve the issue more efficiently.
The delivery executive is authorised to only deliver the furniture, and is not obligated to unpack the furniture
However, your purchase is eligible for exchange only if it meets the following conditions:
- If the furniture does not match the order confirmed on email
- If the furniture you receive has a genuine quality/manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please do photograph this as soon as you have opened the packaging.
- If your purchase meets our return criteria stated above, please contact our customer care team within 48 hours of delivery with the following information: -
Order number - Delivery address - Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.
You may contact us via email at [email protected] or call our customer care at Ph: 8929144264 from Monday to Saturday, between 10:00 AM to 5:00 PM (IST). We will look into the issue and respond to you within 48 working hours.
*Kindly reach to our customer care service team in case of any issue.
How do I track my order?
If you're a logged in user, simply head to the ‘Track Order’ section in the footer to track your order. Should you have any questions about your order dispatch, we’re just a quick email or phone call away
Ph: 8929144264 [email protected] | MON - SAT | 10:00 AM - 5:00 PM IST